SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly ~2-3weeks even though it showed April as supposted delivery. Product is in very good quality, has an extra soft layer of fabric inside. I ordered XL for my 9months old labrador and they fit. Now just need to learn how to walk with those.
real good
Super nice and easy dog shoes, second time already bought this time different color. She has participated the other for more than a year. Thank you❤️
Nice shoes!
L's are too big for average beagle
The goods in reality are simply impeccable. Sorry the size did not fit S was small for mittelschnauzer. I think s this for a dog 10-15 kg. But the quality is excellent. I will re-order a large size
Priishli. Garnies. Took for zvergschnauzer, I recommend.
This is a real XL! They're finally worth my bitch, which is medium size. Thank you.
Very tight passage in the sneakers, our amstafa did not fit, paw did not fit. And so very cool
Chow Chow came right up. True, the dog is not very pleased with the store did not communicate. It was a month before Vladivostok.
I like it, as we will try it, the super boots came quickly thank you, I advise you to take
Super boots. While we just tried it on, we will wear it in cold weather.
I take it for the second time, although the first socks after two years are still intact, with the exception of Velcro, they began to hold worse. Asked the dog, she likes the slippers very much, asked me to thank the store!
Quality is fine. They dress easily, do not fly. They were taken to protect against salt, their paws come home dry, but they slide heavily on the ice.
I asked XL for pitbul with american stafford and he's doing great. Very glad that order arrived in Spain very quickly.
Perfect! I believed the reviews, I ordered it here. Och happy. The size approached. Shoes needed first of all for long classes at school on the site, so I really liked the sole, quite dense to protect the paw, soft enough for games, running and training. In shoes with a thicker sole, the dog was uncomfortable to perform many teams, in these slippers everything is super. Conducted a test drive, walking an hour along the city porridge of snow and snow. Paws are warm and dry. Inside is a soft fleece lining or something like that. I also really liked the location of the bottom Velcro. It fixes the Slipper right over the pad. If it is normal to buckle it, and the Slipper does not jump at all. Thanks to cuffs, snow is not stuffed inside. I did not immediately find out how to rub my paws in my cuffs, but once from the third I was used, the main thing is not to forget about the side finger when pulling. I wrote a lot, it's for joy, that I finally ended my torment from the selection and the dog's torment from the frozen paws.
Breed of the dog: Mini-bull terrier. Size M. Approached the size well. The sock is narrow-it's uncomfortable to wear, but on the other hand it's a plus, the paw is wrapped tightly-the snow does not type. The sole at minus temperatures arches and becomes very slippery. The second minus, hold on the paw is not as reliable as I would like, slowly slide. For a walk two times lost one sock, with a front and back paw. And in principle, slowly slide. For the sake of justice, the dog was active, with a quiet walk would sit better. P.S according to the idea on the front rear legs, the size and length should be different. Quality is generally good, but I will not buy a second time, I will look for a more suitable option.
Delivery to the Dnepr-month. Quality is good. Threads do not stick out, there is no smell. Seller recommend.
On the Russian Spaniel approached the size of M. It's hard to dress, tight climb, but they do not fall off. I like it, the dog is not very)))
I did not communicate with the store. Arrived in 3 weeks, ordered before the new year holidays. Packed in a handbag, everything is very cute. There are two Velcro fasteners, one with light-emitting fabric. At the top-a fabric cuff. When you put on your paw, the cuff should be turned down, so that the shoe sat well and quickly and did not blind during the walk, and the dog was comfortable. Lapotochki good, perfectly sat on the legs. On Basenji adult took the size M, the village is perfect. The dog is delighted, he hardly wants to walk around the room, but on the street at temperatures-10...-15 at least does not freeze so. I'm happy with the purchase.
It seems to be normal in size, but on the street a little crept, it turned out-the dog slaps like in polishes, although it did not touch very much and hang. Finally fly does not give the upper Velcro, reliably fixes. Dress for a long time, especially when the dog really wants to walk...
Great shoes! Size fits well for Kelpy
Good booties for a small dog
Fits well, my dog has bigger paws. It's just a bit hard to get the paws in. Bright colour helps to find them in case you loose them on the walk.
It's all great. The parcel arrived quickly. I recommend the store.