SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality corresponds to the price. Seams are curves, threads stick out and so on), but in general vlavelets is satisfied, thank you.
A little too little for the French, lost with the size, but I have someone else))
Soon received pup quite happy with it
классный матрасик.воздушный и мягкий.пришел заказ довольно быстро.рекомендую.
Thank you very much, the bed looks good quality! I arrive in 11 days. All very well
хотела похвалить , но торчащие нитки и синтепон всё настроение испортили. швы совершенно не обработаны, нитки ползут по всему периметру лежанки, хотя тойчику очень понравилась , мягкая. дворняжка оценит только вечером, когда идёт на место спать.
amei
Has all this space but still sleeps half off the bed smh -.- he loves it! Really nice large bed for the price that it is and came quite fast :)
Everything's perfect, I get there early, it's a little small on the XL, but it's still very good. Recommended.
Размеры явно не 80*70. 25 килограммовый амстаф помещается. Качество вполне приличное. Доставка заняла два с лишним месяца. Кроме того ещё и пришлось заплатить какой-то налог. Как объяснили на почте это из-за спрсоба доставки выбранного продавцом.
All like it
Good product, fast delivery, I recommend
Very cute, the dog likes it very much, thanks
ordered 55 cm dog 6 kg. the quality is very good, my dog likes it very much, thanks
Super cute ! Thanks
Of the minuses: The pillow is not removable, after the opening of the package there was an unpleasant chime smell, which after a day weathered, the quality of the bed is is is Of the pluses: delivered quickly, the dog liked, the bed is soft, it will come down in general
The bed is good, but asked the store to send in blue, the seller said he would send, and sent in yellow.
Cool!
I expected that there would be a little more
The dog is very like, soft and neatly made
The bed came in 2 weeks! Quality is good, amstafus is small))
Really happy dog very loved it
super doux et epaix
it's comfortable for my dog. Thank you store.
The bed is normal for its price. True, the dog does not take it as a toy yet. The quality is so-so, of course, the threads stick out on the sides. Again, for such a price is normal. And for a very long time went to Minsk, okalo of the month.