SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came exactly in a week. Delivery by courier to door. The machine is super. The dog really liked to haircut! If we can still get our scissors together, there was no such thing with the machine. Before the haircut it was charged, because the red flashlight burned. The dog cut without a nozzle, never scratched. A cat with a nozzle, but 3 times I had to clean the blades, as it was very fluffy. Goods and delivery is very satisfied!
Delivery to Stavropol three days. Everything is perfectly packed. Humming is not much, cats tolerate. The Coltons on the gun were cut instantly. Great Machine. Long thought to take or not. But I definitely do not regret it. How long will it work I do not know, but so far everything is fine! Thanks)))
Ordered 15.07 took 23.07 in a dentist through the company DPD, everything that the store ordered put everything, everything works. Bought for a haircut Beaver York, cut the current of the ears, as the puppy still (2 months). The machine is quiet, plastic knives, cut well, the nozzles did not use, the scissors are good perfectly cut. In general, everything is fine, the purchase is satisfied, thanks to the seller for efficiency and quality.
S U P E R
Thank you, the delivery is very fast, to the Nizhny Novgorod region got the dnets for 5. Send everything as ordered, afraid that come without oil, but the oil is in place. Purchase is very satisfied!!! Thank you store!!!
Works great and quick shipping to Canada. I Hope it will last for à long time. Thank you
Works. Checked on the nose of the dog, no longer tested.
I did not talk with the store but all is good and I recommend the product. I will get back once I try it and let you know how it works.
It comes functional and with the accessories mentioned. USB charger.
Very good thank you and a hello
February 27 days March receipt. 뽁 뽁 Ian and send me in box inquired of the Eagle tank status but instrument is more than none. Plug make Alpine Sy still owned by spring.
Shipped quickly, but went to Vladivostok very long, more than a month, the notice was that the parcel arrived, but the courier service IML delivered the parcel in a week
Excellent machine, not too noisy, works on the battery, the cat cut and detailed in 20 minutes, we have a Grummer even so quickly did not cut it
Thank you very much to the store, everything works fine. In the case has not yet worked, but confident!
I love it and it cuts very well
Very good, the comb is not plastic
The hair clipper received in the five at the cash desk without problems. Came very quickly in 5 days by express delivery. The review already wrote, but for some reason it did not pass. The machine is light and comfortable in the hand. She's good. I already cut 8 dogs. Knives Cut also excellent. Charging enough for a haircut 4 YORKS (took with a charging indicator, which is very convenient). Charges 2,5-3 hours. It works quietly from a replaceable battery-battery. During operation, the knife is very heated, but after lubricating the oil from the kit, this problem was solved. With the nozzles cut inconvenient, they are clogged. Wool length regulator from 0,8 to 2, 0mm works exactly. The machine took with a spare leg (this is not a trimmer for cutting wool on the ears, as they wrote in comments). The machine is very satisfied. I recommend this store.
The order came in record 3 days. Packing moderately crumpled, the battery is discharged, a complete curve knife, let's see how will cut. The battery is standard, if required, it just changes-this is a plus.
Шикарная вещь, экономит много денег. Фото после и до. Ходила полтора часа за ней и машинка не разрядилась. Отлично справляется со своей работой.
Greitt! Thank you ☺️
Arrived as calculated (according to time). In work on the "idle" Tych. In the hand lies comfortably. Catch the cat then and try in the case, I'll add a review.
Everything works well, fast delivery, minus-The nozzle under number 3 was broken. Packing is not damaged on delivery
The mobible blade. It says the manual that is from ceramica (I don't trust it). The rest can happen. The scissors. Comb. Cut nails and lime. They're metalic. Scissors handles and nail clippers. Of plastic. Manual in castellano
Came quickly, took for a hygienic haircut of seals, cut. The only thing that came in a mint package, but everything works. Cats are not happy!)))
пришла машинка быстро, т.к. доставка по России. коробка была помята, хорошо, что машинка не пострадала. побрили пузо котику. вроде не плоха. ещё не заряжала,т.к. зарядка еще держится от продавца. малипусинькая бутылочка смазки, ЖАЛЬ, что так мало.