SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its function performs-glue a package of chips or here is a torn zip package. The magnet can not be used: deep inside))
Meet what you promise, I recommend the store, excellent.
Product really works, just need a button on and off or an instruction manual.
Very handy for sealing freezer packs
мроботает рекомендую продавца спасибо больше
Everything works
Goods consistent with the description.
It's whole. I have not tried it yet.
It's OK. The goods are working without defects.
Fast delivery. Very nice.
It came quickly everything works the seam is very thin barely noticeable keeps well checked sole Thank you recommend thank you to all who participated
Excellent Product
I ordered 27.06, received an order of 23.07 at ukrmail. It all came out, although the packaging was so-so. Powered by two batteries (not included). The plastic itself is certainly not very good quality, I do not know if this device will live for a long time. I haven't experienced it yet.
come very late.Didnt try it yet
Like the photo, it takes two batteries and you have to take some practice to learn how to use it or break the bag
На вид хороший аппарат...но что-то не состыковываются клейма, и не клеит....обидно
Looks like in the photo. I haven't tried it yet. Delivery to Ulyanovsk 28 days, the store I recommend.
Тонкие пакеты склеивает, и заодно и отрезает верхнюю часть. А вот плотный пакет (как например, от кофе), в котором внутренняя сторона блестящая, у меня не склеил совсем. Для домашнего пользования нормально.
The order came quite quickly, all as in the description, the packaging good came all the way, the main thing works and works well. Product and store recommend.
Come with a few days delay, but the product is perfect!! Already tested and works very well!!
Oka did not try, but the parcel came quickly)
not very strong I have to glide it a few times for the bag to seal
Hope to prove it
Habrá que probarlo pero todo ok
I got very fast, I love it, the product is great. I appreciate your kind attentions. I recommend them.