SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bed is normal for its price. True, the dog does not take it as a toy yet. The quality is so-so, of course, the threads stick out on the sides. Again, for such a price is normal. And for a very long time went to Minsk, okalo of the month.
Threads, of course, stick out. But in general, the bed is soft, beautiful. The cat immediately appreciated
Clas!!!
The cat at me lies anywhere but not in a chic bed! The quality is excellent!
Muxhas thank you for your excellent service
Beautiful, it looks like it's very good quality and good size.
Nice mat. My sand really liked it. Very fast delivery 10 days. Thank you.
Like, met my need.
I was wrong with the size (very insulting, and so the cot is soft, good, delivery 2 weeks before Moscow
Tavar prišol bystra for 2 niedieli, kačestvo atličnaje, rekaminduju, I davolna
Лежанка хорошая, сшита аккуратно. Пока глобальный недочетов не нашла. Дошла где-то за 2 недели. Вообщем, я довольна
Corespond to the description.
The parcel came in a month. Fully corresponds to the description. The dog liked it!!!
The dog was pleased with the purchase. For Pekingese took the size L. came perfectly
Nice size. Made well. Better material all over even the bottom. Recommend for the 13$ I paid for it. Good responsible store.
Good last a store (and van 3) than me it commands the size that I ask, the others even breathe clear, 1of them short length tag with carving, flipante come on. I recommend 100%.
One parcel came three orders. Thanks for the fast delivery.
Very nice basket very fluffy and comfortable. The dog likes it. Perfect for the size of a westie, poodle, medium size dog. Serious store.
The order has been very fast, it arrived in 7 days, it is very good, I recommend the store
It's not that padded, the quality is not worth the price, but my dog is happy the same.
Lol. It’s tiny. I think only one of my dog can lay on it if they fit but thanks
Aparte de lo rápido que llegó. La cama es preciosa, cómoda y suave. Y quedó perfecta para que quepa mi bebé con sus juguetes. Muchas gracias
really good feet's my dog he is a cockapoo.
Good quality, the dog liked it.
A good bed, delivered quickly, fit perfectly.