SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good item. great value for money
Past goed en goede kwaliteit! Snel ontvangen
Like the product arrived very fast (8 days) very good quality!
Hammock of excellent quality, delivery to the door. Product and store recommend. I'll put it in the car, I'll add a review.
Great. Fits well and easy. Fast delivery.
Kia Rio 4, everyone is happy! Quickly, qualitatively, equipment otoichnaya, everyone is satisfied, thank you! For my Rio a little bit wide (see photo 5) and there is a small fold, therefore for cars with more Salon also suitable. The dog is happy.
Ordered on the 25th evening, received the 28th morning. Hammock awesome, very high quality made. As a gift put a belt for a dog. The car is Ford EcoSport, everything is fine.
Shipping was fast, quality is great, and its fits perfectly for Tesla model 3 :) thank you.
Quality is acceptable. On Terrano 17 years is slightly too small in width of sidushka, but not critical. Definitely better than a bedspread) delivery about three weeks in the Amur region
All чудовoh
There's a cushion, there's a net window in the middle, so I can see the front, so I can see the mother driving, so the puppy is still there. It is.
Great quality, fits well in RAV4
Отличное качество! Отличная доставка до квартиры! Спасибо продавцу! На Chery Tiggo 8 подошёл отлично.
Easily adjustable, good size. One more slot would be nice, to anchor the Isofix. The material looks tough. The photo is a Ford Kuga/Escape
I got it very quickly. 17,03 paid, and 22 already the courier brought. And the style and quality is exactly what I 've been looking for for a long time. The size perfectly approached the Renault Logan. They already tested yesterday. The dog lay quietly and did not twitch. Apparently, all the same, it fell down earlier, although we tie the Author to the train. Thanks to the grid, the dog sees us and we pass it and the air. On the dalnyak we will be inside another bed for comfort. Very satisfied. Recommend. Thank you store for quality and speed
It doesn't fit perfectly in the car but it does its function, I liked it. No communication has been made with the store. But the shipment was fast.
Good quality, delivered in three weeks. I recommend both the product and the store.
Envío express a chile 10 dias
its realy very good product
Sewn everything qualitatively, later I try on in the car. Seller respect
10/10
Super delivery, 18 ordered 21 brought! The puppy liked it, it can not stop. I haven't tried the car yet.
Krutetsky hammock! very good quality dense material, good locks and fasteners. very fast delivery. I am very pleased, thank you very much to the store. I did not communicate with the seller. but the order came within 2 days. Brought the courier to the house.