SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came much earlier than originally expected. But I came in a very crumpled package, because of which the goods themselves could be damaged. Fortunately, the product turned out to be whole and not harmful, as in the photo. But it is much more than it seems in the photo, so we use without a compartment for feed, because it is not at all convenient to wear it. With its functionality, it copes, everything is convenient and easy to use. The only thing, the blade is not very convenient, without it everything is better removed.
The thing is quality and convenient, delivery 15 days to Italy. Our four friends are happy.
It took a little shipping and packing came damaged. The product came as described.
The product if it meets the specifications. The box came in damaged but the product is fine. My package takes 3 weeks, considering it's in Mexico. The color is right and the material is good quality.
my dog and this bottle are the same size
Pretty. Everything works. If you don't drink, the water can drain back. It is convenient. The color did not match the order. Looks reliable. When turning, nothing flows. Good thing
Es grande tal y como esperaba. El envío ha tardado muy muy poco. Muy satisfecho con el vendedor y el producto.
Tal y como se describe, muy útil para salir de paseo con tu mascota, llegó la caja bastante lastimada pero el artículo inyectó.
I thought it would be smaller. Slightly flimsy rubber-seal on the lid, for water. I always worry that everything will get into the bag. In the rest-excellent.
To Minsk a little more than a month. Poylushka norm, does not leak. On the button there is a lock from pressing random. As a gift, a roll of bags for shit.
Buena calidad
Really liked. Is like the picture. Bought the 300 ml and found quite large. If a little smaller would be more comfortable to carry. But, is great,. All Mode. Recommend. My dog loved, she thinks that joke.
Everything came in excellent condition. In bottles three compartments for water, food and garbage bags. I did not expect that the bank is happy with the same large)) in comparison with the Spitz
Hi this item links, seems the rubber is to big for it and the button does not close properly
It's great this, it's very practical, the only thing I consider is that sometimes you get a little water by giving the dog, but out there all right. Bring your bag roll and everything, I loved it The only drawback I had was with my country's parcel
Super definitely recommend
est arrivée rapidement. fonctionne très bien.
For my 2 cats and my York I have what it takes for a we !!
Came the goods quickly, the box is a little crumpled, but the goods are whole) very satisfied.
Everything is fine! thanks to the store, there was no communication. the packing is not damaged all right! The ball went separately, so as not to lose.
It is exactly what they describe and a fair price, I arrive in perfect condition and before the date indicated.
Everything is fine, though the parcel itself as from one place was, as it did not break into surprise.