SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
XL size for one-year-old radio is slightly free on minimum adjustments. Looks very beautiful. I liked the leash very much because it springs. Stretched tight, the dog feels tension immediately, but at the same time it will not work to pull sharply.
Excellent quality Recommended 100%
Quality okee not super my dog destroyed the harness
I don’t want it anymore
it will work
I arrive 20 days in advance, it is incredible the sizes very well, the material looks resistant, I am a little too big for my baby since he is a shepherd but still this puppy, same in a couple of months he has left, this super.
it fit very well. looks good quality.
Es passt meinem Dogo Canario bestens.
The quality of the leash is good, here is the handle for holding the leash it is desirable to have a tough one. And so the leash for the city and working out the team next to what you need. Recommend!
Fast shipping and delivery time. Product made unqualified :)
Very good product, it looks good quality but the color is a little darker than it looks
Super part
The store description, customer message response are both perfect. Goods quality is good and delivery is fast. Thank you very kind seller ~ I will use it again next time.
The product is super size and right from the one written in the picture As I said the material is excellent and arrived before the due however I strongly recommend it is thanks again
For malinois dog is size L perfect
Good delivery time, excellent. Product.
Good quality. Fast shipping. Pa Rea a boxer dog should be size M
It is equal to description, excellent cirre and matter
Beautifully made,, find really tough, big lace, but am very happy, thanks
Lanyard looks firmly. Stitching all OK, damage only that there is a little longer. Not yet was tested, my dog is big and can tight szarpnąć. See how to will check. Very fast shipping
Product of excellent quality and finish, arguably the best cost benefit kit for your dog! Picked up XL model for a 7-month-old black German Shepherd. It was a little wide but I don't want to lose the product since in a little while it reaches its maximum size and I think it will be perfect.
Awesome quality and fit. The measurements are accurate to the sizing chart. They even threw in an extra patch!
It is as expected. Seem to be good quality! I am happy about it! Thanks
Good afternoon the order arrived before the deadline and it all very well good quality I am extremely satisfied The size fits perfectly
. Very well store I recommend it! No problem with the purchase and everything before time! Thank you very much for everything! I will keep buying from this seller