SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and fast shipping
That outfit more beautiful, my dog was so cute!!!! Loved and arrived super fast, recommend this product.
I loved all your quality above all is very warm
Excellent product. Absolutely recommended
Coat excellent!!! The dog looks happy!!! Thank you very much
Muy bonito, idéntico a la publicación, a mi perrito le quedó bastante bien un poco grande pero fue porque yo no escogí correctamente la talla. Volvería a comprarlo. Envío rápido
מצויין
The jacket is just wonderful! On Pitbull girl size 4XL came up perfectly! Very satisfied)) but the parcel went very long
All is well! Size 7XL approached Doberman 45 kg
Size L65 perfect for size, it has about 40kg
This wonderful vest!!!! Warm and reversible!
Great product, beautiful and warm, have a boxer bought size L65 was great.
Great great very nice excellent for my very fast 40 kg golden retriever
For a Spanish Greyhound it's fine, it doesn't get up to his ass, but it covers his chest that's important like tala 5xl, if he 'd eaten bigger he 'd have
I loved super cute my puppy is warm
25 мая заказали , 03 июня курьер принёс домой . Жилет на собаку 32 кг в самый раз . На прогулку зимой подойдёт. кнопки плотно застегиваются , зимой проверим как будет носится и будет ли снег попадать в середину . если бы кнопки были сверху было бы лучше. Смотрится хорошо , собака довольна
Very cool jacket. Long not looking for a boxer, because of the girth of the chest were small, and this is just right!! Only slightly flimsy buttons
Very good product but arrived with a small hole
Excelente producto lo recomiendo
Excellent product. My 45-pound German Shepherd is happy. 11XL is perfect for the rainy climate of Puerto Montt.
Perfect fit, very fast the happy envioo
Bought as a gift. So far they are happy with the vest. Size 6X. Came at a decent time.
On spaniel perfectly fit, thanks
All right
Great suit. Sits comfortably. Warm, does not get dirty, for the winter did not carry out, the puppy grew, bought two more overalls for growth. The fabric is softest, does not get wet from the word at all! I recommend it!