We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It came sooner than expected and it's just like the description.
Perfect!!!
I love them! Bowls look very nice. Quality is good and they were packed well. There is small spot missing glaze - not chipped, so it's ok, you cannot even see it. The cat is suspicious of the green bowl Shipping was very fast.
Отправили было, получили товар тоже очень быстро (за 10 дней). Спасибо, рекомендую!
It is ideal, especially the wooden base “anti-cats with the long leg that throw it all away. That if the size large I think is better than this, that there is something fair left
Excellent.
Very satisfied, thank you!!
The order came in two weeks. Very beautiful bowls. Made neatly, quality painting, good packing. Very satisfied
High quality product. Just like the pictures. He arrived very quickly, in a week.
Everything has come, it is easy to clean, it looks very stylish, the dog is happy. The only thing that after washing it is necessary to wipe dry, because. Stand made of wood, but these are small things.
produit conforme à limage et très bien emballer lors de la livraison ! j'adore !
Misochki cute, a little curve stand made of wood, but it is not very noticeable. In general, I liked very much, stylish. How much I love!
Fast, well packed
супер продавец отлично упаковал посылку)) миски пришли в целости и сохранности! спасибо огромное рекомендую продавца ♥️
The bowls came very quickly, were well packed, the only thing, thought that they would be more. The dog eats from them, but for water Little
Corresponds to the photo, arrived very quickly. Nickel
Excellent bowls, the stand is good, but a little slips on the floor (tiles).
Everything is fine! Before Peter for 2 weeks taking into account sales and load. I was afraid they 'd beat the cups. Packing is very good-foam on the shape of cups.
Dog like) Wonderful bowls!
The packaging is great. Well protected the bowls. Quality is at the top
top
Cool beautiful bowl, corresponds to the description. Plates ceramics, bamboo base. Washing in the dishwasher stood, the paint did not fit. The cat is quite happy :)
Parcel arrived in 10 days and well packaged.
Came plates and they are just wonderful, the box was crumpled lightly, but inside everything is OK packed was in foam, pretty good) I'm delighted with the plate.
Order came quickly! The product corresponds to the declared pictures, sizes and colors! This is the most important thing for me! Excellent fit into the interior of the apartment! Satisfied with the order)