SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has arrived very fast and the color is like in the photographs
looks good! the goods were well packed!
Замечательные миски! Довольна и от доставки, и от упаковки, и от товара. Кошкам данный объем очень подходит. Товар пришёл целым.
I order the second time, it came quickly, the bowl is beautiful. The first broke just very quickly :))
Beautiful large bowls, well packed. We went safe. There is a small minor defect on the glaze, but it does not affect anything. Bought for Jack Russell. For the feed bowl is large, for water is excellent!
Fast shipping. Just like the description. They look very pretty. The vol gris thought it was clearer, but it's still very nice.
Come quickly. Plates are cool, thank you!
Все целое ,упаковано в пенопласте. Заказчик доволен
The quality of this product is so good! I was afraid that it would be plastic, but it’s stone! I absolutely love it, it looks so good and it was so carefully packaged.
The item is as pictured. Nevertheless he has small flaws. The likely in my opinion for the price. See pictures.
Perfect
очень хороший товар, мисочка тяжёлые, дерево хорошо обработано. пришло за неделю в постомат (ростов/д)
Very fast shipping, perfect quality, very well packed. I’m happy with this purchase. The store is very kind and replied to all my queries. A bit pricy bowls, but it’s totally worth it!
Very cool, ceramic
Заказ пришёл очень быстро в течении 2 недель Всё было тщательно упаковано, пришло в идеальном состоянии. Продавца советую Спасибо большое, очень довольна
Bowls are just perfect! Look stylish. The packaging was excellent, everything came whole and without marriage. Delivery fast in Moscow, received even earlier than I expected)) I recommend to buy!
It came sooner than expected and it's just like the description.
Perfect!!!
I love them! Bowls look very nice. Quality is good and they were packed well. There is small spot missing glaze - not chipped, so it's ok, you cannot even see it. The cat is suspicious of the green bowl Shipping was very fast.
Отправили было, получили товар тоже очень быстро (за 10 дней). Спасибо, рекомендую!
It is ideal, especially the wooden base “anti-cats with the long leg that throw it all away. That if the size large I think is better than this, that there is something fair left
Excellent.
Very satisfied, thank you!!
The order came in two weeks. Very beautiful bowls. Made neatly, quality painting, good packing. Very satisfied
High quality product. Just like the pictures. He arrived very quickly, in a week.