SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description suitable however thought that will be looked more durable. See with time as will spisywało.
Looks good, still didn’t try it.
Looks like a photo, though Korotkova We bought for a medium size dog (12 kg) let's see how in action and then I'll add a review
Suitable for not large dogs
Everything ok
In use have not yet tried, the carabiner is small and weak, and so everything is fine
Very nice, just as it looks in the photo, I have to prove it.
I'm thankful I found these on AliExpress now I feel my dogs are much safer in my car and I'm less likely to get a ticket so thank you
Honestly, until I can say anything clear. Took on Cane Corso)))). looks weak, for a little breed. Look at the photo. Seller respect. All successful purchases.
I recommend this impeccable store
Все ок, с песелем ещё не пробовала
Super fast shipping, and exact product to description
bueno para llevar a mi mascota bien seguro en el coche..me encanta. el pedido llegó muy rapido
The product is not of good quality
Like Den buy
Hermoso
This package came to me very quickly I'm shocked! It took two weeks and I 'd already ordered it before I think over time but I like it is functional
Muy lindo, color exacto y queda perfecto en el cinturón del auto
The quality is OK for your price, it doesn't look super tough but it's great. I ship fast, I said I was arriving on March 3 and it arrived on February 8. I recommend, if it breaks, I'll ask for more.
Looks beautiful) in the car have not tried yet
Same as description, looks good quality
A long shipment, but it came quickly.
The quality is very good and the perfect size for the car. The shipment arrived very fast. I'm glad
12.06 ordered, 5.07 thrown into the mailbox. Corresponds to the description, in the case not yet applied)
Tal cual. El color es igual, el material es bueno, aún no lo pruebo pero se ve resistente. Me tardo un mes en llegar pero estoy satisfecha