SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderfull!
Perfektné, splnilo Naše očakávania.
Labai patenkinta pirkiniu. Atkeliavo neįtikėtinai gteitai, Vos per 5 dienad. Nerealu!!!!!!!!!
Very quickly the goods came, the quality is fine. 2*3 suitable for Chihuahua and smaller animals. We used 12 PCs 3*4 enough for two dogs.
Easy, the quality is normal, for hedgehog most that, delivery delayed for 1,5 weeks
I love it. It's just like the description and it's so good for a little dog or a rabbit.
Needed to make a bridge to connect both cages. My bunnies are loving it!
Oh, i look forward to building my guineapig cage! Thanks!!
Super happy with the purchase! They gave Me options to wait or send Me the target and I preferred the target better. It has arrived in good condition and has various plastic hooks in case you are broken.
13.4 ordered. Because t was not sent that 19 April asked. 20 April was my message replied that t directly was sent out. Packet, neatly packed in a box 24 April received. So after almost week wait that t sent was still receive soon. It looks like on the picture. Nice for our guinea pigs.
As in the description. Very useful for making a playpen for a puppy or other small animal
Good quality arrived fast
For rabbits or small dogs. Not tall.
I love it
The package came in 5 days, the fence is really good for my rabbit, I also like that you can put it together in different shapes. I really recommend the product.
Fast delivery and well packed. Went with few other rabbits stuff. Really nice colours and fabrics. My bunnies love it. Do the job perfectly :)
Great I did not expect this quality, and be so simple mounted, fast delivery, I recommend
just perfect for our puppy
It came quickly, looks promising. I ordered for a small dog, I will order more to increase the playpen
Good quality and quite broad though I had to order two to make it bigger.
Jsem power spokojená for Rychlé dodání,trvalo it yen Týden.
Perfect and the store is so nice. Recommended
Perfect and the seller is so nice. Recommended
Ser ut bra. Bare må prøves. Kjøpte den til chihuahua min
Delivered in a week. Super