We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good quality product and according to the description. Side seam appears a little but nothing detrimental. Our cat approved. Very fast to Sao Paulo BR.
Hammer… Now the dog can arrive…
Super product. Cat satisfied. Product complies with the description. Polecem for pet. US kożysta with this kitten. Fast delivery.
quick delivery, looks so good
Both me and the dog are happy with this item. Good value for money.
Less puffy than the picture but it is great and comfortable for my pets.
Amazing!! Recommend
I'm amazed at the speed of the shipment, they went ahead 2 weeks before the approximate date. Very happy with the product, my dog hasn't tried it yet but it looks great and the bed hair is very soft.
It was exactly what I expected. He may be missing some stuffing but it may also be because it's the biggest I 've ordered so far
Very nice !
I got it very quickly. Cool. But I think we should have done more.
All right, perfect.
All right. All right. Exact product to description. I arrive very fast
The colour is not as beautiful as in the photo, but probably just cause not all of them has the same cut. Anyway, I love it. It's soft and it doesn't have a strange smell. But I'm not sure if my cats love it too. They pee it twice (so I already had to wash it in the wash machine with cold water and now it's like new), but don't use it... we'll see when the winter comes...
pretty good for the price, make sure to wash it first and dry it on medium so it looks like the photo!
Bought 40cm diameter. Match.
Хороший лежачок, соответствует описанию, собачке понравился!
Perfect
Flawless
Very good shopping, more stuffing in the bed than expected, my cachorra loved it, just look at the face. The order has arrived fast, fully recommended.
It came to Me broken down, you can tell q has been with a couter q will have given the bag and cracked the bed. I don't undo it, because q is minimal and I copere it, and sending it will cost me money. I ordered size 60 cm and it's quite large, fits perfectly my 5 kg cat and another one. It's very nice. It's worth buying for the price q is. It's arrived in three days, as they said. It has been punctual, by q other items q I have purchased usually takes time.
Item arrived right before Christmas which was great!! The best gift for my dog. He loves it. The color is just like in the photo. Totally recommend!!!
Spectacular. Super fast. Delivery in 3 days
Oh, that's great. Not as perfect as in the picture but it's fine.
Perfect I ordered 70 cm for my dog who weighs 10 kg and is just his size and he mega loves