SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cat is happy!
Good quality!
10 days delivery to the Penza region. Very fast. To the store Thank you very much for both efficiency and quality! I took the size m on the girth of 43 cm. The cat weighs 5 kg, age 2, 5 years. It came perfectly. The straps were stretched so that the neck was more reliable, otherwise it would get out of it. Already tried for a walk. Everything is in place, nothing flies. The main thing is to tighten the straps on the desired size.
looks pretty good and comfortable
Order arrived quickly. He went to last. Size XS for very small kittens. I have Devon Rex, just approached, but I need to order s, as it will be small in the near future. Quality is satisfied.
It's great. It's waiting. I'm very happy.
Thank you store! I'm from Minsk, the goods came literally in 2 weeks. Never once did the parcels from this site come so quickly. The size has not yet been tried
Super harness!
It came very quickly. The cat's coming. For such money I advise
Excellent quality very good. Size M is perfect she weighs 4.5kg
Ordered a size XS, a small one for an ordinary cat, a sphinx fit. The quality is good
Very cool helmet! Size S cat came up perfectly. I put it back to back, so I could not do it if I tried. Straps allow you to increase the size. The quality is super, and it looks really awesome. Thank you store!
The helmet is very good, quality, sewn perfectly. I liked it very much. But, unfortunately, my cat was fat and she did not order enough for a larger size.
супер! качеством довольна! мягкий. на нашего британца 6 лет и вес 9 кг подошёл XL.теперь можно и на прогулку...
All good
The goods are sewn qualitatively, sits well. On the Cat 6 kg took the size M (reading reviews) sent immediately and the goods came earlier for 2 weeks, very convenient. I recommend the store.
I really liked the quality, the girls are seen and it looks very good, it matches the description.
Arrival very very quickly!!! Very nice finish and quality! Thank you very much to the seller for the speed and quality of the product!!!
Excelente calidad
The order came quickly in 10 days, everything came up, thank you to the store
The order came quickly, in 10 days, everything came up, the store recommended
Looks awesome and can't wait for my cat to try it out. Recommend product and seller.
It is very cute and of great quality It came very fast.
Good qulity. Size XS perfectly fit
Very good, soft and comfortable, it is easy to catch and raise the cat. True, the cat on the second day learned to climb out of it.