SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent waistcoat for walking a cat. A little bit too small. On the street still not walking
Great harness. For a Cat 5 kg approached the size of M. very fast delivery to St. Petersburg. Many thanks to the store!
Thank you very much) for the second cat came just
The product corresponds to the description. I received it in Ukr's mail, I came in two weeks.
Прислали быстро, но к сожалению не тот размер. Продавец честный, сразу предложил вернуть деньги, а я соответственно -вернуть товар, вообщем обменялись. Продавцу процветания, крепкого здоровья и всех благ!
The helmet is good, but with the size did not guess, it turned out to be a big one, the cat lost weight, quietly pulls her paws out of it.
My cat weighs 4 '5kg. I saw in the reviews that most of that weight looked good but my cat has a huge M.
Cannot fault this harness. Just the right size. Stops my kitten wandering off, which is why I bought it. Lovely colour too.. 5☆☆☆☆☆
Хорошая железка для котиков, не смог ее снять. Удобно закрепляется, сначала липочка потом дополнительно ремень. Мягкий, это лучше чем просто ремни, думаю так бы натирал, а так целая мягкая жилетка. Видео будет на канале yulenka 8
Жилет просто супер! Коту чуть великоват, но он ещё будет расти, а собаке - как раз. Заказ пришёл очень быстро, через неделю. С продавцом не общалась
Bib very beautiful and functional. Pity for the hook of the leash to which lacks a piece then is unusable.
Thank you store!!! In the RB came the parcel for 15, days. It's very fast. Everything is fine, we will wait for a little growing up)
Delivered quickly, only not pleasant that slightly defective, not sewn in one place.
Parfait pour ma petite chatte de 4kg
Thank you perfect quick 13 days arrive in chile!
Adjustable and more comfortable, easier to place for walks in the garden. The rope is long enough to give a little more freedom
Excellent harness, the quality is good, took Xs on a Kitty about 1,2 kg, everything came up, though a couple of times "leaked out" from the edges, but I shut down down It was about two weeks, maybe less. Thank you store.
Satisfied, fast delivery. well sewed. only bolshevat-for growth. Mila is still growing. We have 2 sets, photos))
Взяли размер М, отлично подошёл , качество классное
muito boa qualidade. pedi P para meu gatinho de 5,6kg e serviu (no limite, mas deu) :)
Well packed. Everything ok.
All as in the description, it remains to dress the cat, and he with a fee.
не плохая желетка , но брала по заявленным размерам , оказалась очень большая для жирного кота массой примерно 7 кг (по обхвату ) ,хорошее качество
Overall a little too big for my cat yet, but it will be for the future. Workmanship good, the leash could be a little longer, but it could be. I generally recommend.
I don't understand yet, but I seem to be sitting on a cat. Although I'm not completely sure.