SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you really is a very good quality product
Came very fast and very good quality!!!
Quality is good, on a shepherd with a margin
:))) Gs female 27kg
Спасибо большое за хороший товар. Надеюсь нашей девочке понравится.
Everything perfect and in good condition, thank you.
Ordering a train I read in the reviews that the attachment for the leash is plastic. But when the goods came, the Mount was metal. Of course, the black paint comes from using a carabiner, but it does not matter. A nice bonus was a reflective sticker. And the leash is generally cool. It is so convenient to use two handles.
I liked it very much, it seems to be of good material
I took the maximum size, all Approached, quality is OK)
Excellent.
Quality is good. Carabiners are durable. Not yet measured, but I think everything will fit, especially it is possible to adjust. Thank you store.
Bought to my 8 months old pitbull. Weight is 26kg. Size I bought is L.
Very well made, strong like a tactical vest, bought through great could have caught m my dog is medium to large
I took the big one, the dog is 2 years old, as for me it's too small, not scary, but I counted a little on the other
пока все хорошо, как погуляем, если что-то изменится дополню
We order m size , its still big for him (3 months old ) 13 kg , its will fit on him 1-2 months more ! The quality of this vest are very good
Идеально подошло , спасибо продавцу!
Quality at the highest level, it came in 2 weeks, packed well
On the dog has not yet measured, the quality is all kind of good. Stitched qualitatively. If I do not forget to add a review as I use
Actually a very good product!
Everything looks very good quality, the only thing they should improve is strap grip, it's very thin and I don't think it supports the strength of a large dog
Our baby only 4 months, took on the growth according to the reviews of other people who took the train on amstafa. The quality is very good, everything came quickly, the song is happy!
Igual al de la foto
Fast Delivery (DPD service). I bought it for stock. The helmet is good, pretty, without any foreign smell. Fastening for a leash made of durable plastic. With the size a little missed. It was necessary to be smaller, in the chest is too big (pay attention to the size table). Long straps sewn, so as not to hang out. In general, satisfied with the purchase.
fits perfectly and looks really nice