SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DOGE WE LOVE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, fast shipment. Took M, everything came up))
Very beautiful panamochka, though on our head a little too big, we will think how to reduce. But very satisfied, thank you! Delivery fast, 2 weeks before Mo
Panama is great! As in the photo! The store quickly sent the goods
It looks great! I love it and she's not taking it away❤️❤️
Let's see how it will be when you wear it (I will unsubscribe) while I liked everything
While I liked how it will be held when I wear
Very cute! Got my pup a size M and it fits perfect. She doesn’t try to whack it off or anything. So adorable, all the other dogs drool when she walks by.
Hermoso
Very nice excellent product
Ideally, there is a rubber band, so that Panama does not fly.
The description was precise
The hat came well on the Mopsy, all the seams are neat, the goods came earlier than the term, which was very pleased
The quality is excellent! On York 2 kg
Lovely cap! Recommend!
Size M. Everything came up, Panama cute.
I loved it! My little dog was perfect, he's well covered for his little head so the sun doesn't come and he's firm and adjustable, when he shakes it doesn't come out! 100% recommended
Great quality! Fits him well!
Ramer S
Arriver rapidement et convient à la description
So pretty! Fast shipping
1000% worth I love this little hat! Little big for bunnies but I think it makes him look cuter!
Very pretty! Sewn perfectly. Came very quickly! Recommend. This is our first cap, our pet is shocked)))
Вовремя пришло/ в почтовый ящик) хорошо выглядет и нам нравиться
Received nickel and fast. Nothing to say. At the top!!. No communication with the store.
The hat is good, the quality is normal, it looks like in the photo. On the head well sits, I liked everything. The parcel was 2 weeks before Rostov-on-Don.